Dear Clients! We ask you, in connection with the situation in the country, if you want to pick up the order, inform in advance (at least one day in advance) of your arrival. Sending orders will be resumed with the work of transport companies.

Maintenance

On all HERMETICA products the warranty period is 1 year.
Macbook
1.

Specialist on-site visit upon your call

If warranty occurs our specialists arrive at the pump site located anywhere in Russia immediately to replace failed part.

2.

Expertise

Our specialist will carry out all-round expertise of the seal failure reason

3.

Seal replacement

If the expertise reveals the failure is due to inappropriate quality the seal will be replaced immediately

Frequent failure reasons

During mechanical seal operation
85%

Errors in mechanical seal installation

The most widespread error

10%

Seal selection is incorrect

When selecting mechanical seals we advise to consult our specialists

5%

Other reasons

There is a number of unobvious reasons for seal failures

For any question regarding an order or seal selection call +7 495 780-91-09
and our specialists will contact you